Coles supermarkets will remain open 8am to 10pm (Monday - Saturday) and 9am - 9pm (Sunday), with the first hour of trade on weekdays exclusively for Coles Community Hour. Once this hour is complete, all other customers will be invited through the doors to complete their grocery shop. Supermarkets will also close no later than 10pm to give our team members the time and space to extensively clean our stores and replenish the shelves for customers the next day.
COLES COMMUNITY HOUR
Community Hour is held from Monday to Friday from 7am to 8am in all Coles supermarkets, for the following community members:
Starting Thursday 26 March, Tuesdays and Thursdays will be for emergency services and healthcare workers who:
- Can demonstrate they are registered with AHPRA;
- Have a workplace ID; or
- Are wearing their work uniform^.
^ these arrangements will be reviewed as necessary.
Mondays, Wednesdays and Fridays Coles Community Hours will be for elderly customers and others in need of assistance who simply need to present a government-issued identification card including:
- Pensioner Concession Card
- Companion Card
- Commonwealth Seniors Health Card
- Health Care Card
- Seniors Card
- Disability Card
Store managers will use sensible discretion and compassion to ensure vulnerable customers who require access are able to complete their shopping during Community Hour.
Once this hour is complete, all other customers will be invited through the doors to complete their grocery shop.
For elderly or vulnerable people in our community unable to access supermarkets, there are charities throughout the country available to assist. To locate a charity in your area, please visit www.foodbank.org.auOpens in new windowOpens in new window or www.askizzy.org.auOpens in new windowOpens in new window . Please note, Foodbank does not supply food and groceries direct to the general public, but provides food and grocery relief to 2,400 charity agencies across Australia.
For over 100 years, Coles has continued to deliver quality products, outstanding customer service and great value to millions of Australians. Coles loves everything about quality Australian food. Their mission is to provide quality food that costs less.
Today, Coles' long term commitment to helping Australia grow means they're working towards a sustainable future, forming lasting relationships with Aussie farmers, and supporting local jobs in the food industry.