Centre Services

Customer Service Desk

Located near Harris Scarfe and Service SA, the Customer Service Desk provides:

  • Centre directions and information
  • Public announcements
  • Community information
  • Free gopher and wheelchair hire
  • Lost and found
  • Centre Gift Card sales
  • Lost children assistance
  • Pram parking permits
  • Free stroller hire

Please note, there are a limited number of gophers, wheelchairs and strollers available for hire. Maximum 2 hour hire time available. Bookings are welcome and take priority over walk-ins. Photo ID is required when hiring.

Monday 09.30am - 05.30pm
Tuesday 09.30am - 05.30pm
Wednesday 09.30am - 05.30pm
Thursday 09.30am - 09.00pm
Friday 09.30am - 05.30pm
Saturday 09.00am - 05.00pm
Sunday 11.00am - 05.00pm
Public Holidays CLOSED

Family Services

Elizabeth City Centre is proud to offer the following services for families in our community:

  • Family rooms
  • Pirate ship playground
  • Pram permit car parks
  • Free stroller hire
  • Kiddy Cruiser hire

Our family rooms include private feeding areas, bottle warming facililities, change tables, family toilets, and play areas. Find them located by our South Mall near Surf Dive N Ski and the Food Court, as well our North Mall (near Zamel's) and West Mall (near Manchester & More).

Elizabeth City Centre has a Pirate Ship themed playground suitable for preschool children aged 1-5 years old. The indoor playground is located in the North Mall by The Coffee Club and our Customer Service Desk and is ideal for entertaining kids after shopping.

We know what it's like with the equipment required for the little ones. Parents with infants or toddlers up to the age of 3 years can apply for an annual free pram parking permit for their car at the Customer Service Desk (near Harris Scarfe). Wider pram parks are conveniently located near most mall entrances. Drivers are required to display a permit issued by the Elizabeth City Centre on the front windscreen, left side. The annual permit expires on the 31st December of the year it is issued and is only valid when the permit holder is accompanied by the nominated infant/ toddler. Click here for more information on pram parking permits.

To hire a stroller or Kiddy Cruiser, please visit our Customer Service Desk, located near Harris Scarfe and Service SA, or contact 08 8255 3411.

Disabled Facilities

Elizabeth City Centre has the following facilities for disabled patrons:

  • Free wheelchair and gopher hire
  • Disabled amenities including adult change table and hoist
  • Disabled parking spaces for permit holders
  • Priority tables in our Food Court 

Wheelchair and gopher hire is a free service available from the Customer Service Desk located near Harris Scarfe and Service SA. For bookings and enquiries, please visit our Customer Service Desk or call (08) 8255 3411.

Our new disabled toilets including adult change table and hoist is conveniently located in our South Mall near Surf Dive N Ski and the Food Court. Disabled toilet facilities can also be found in our North Mall (near Zamel's and Escape Travel) and West Mall (near Manchester & More and OPSM).

Disabled parking spaces are located by most mall entries for permit holders.

Priority tables with extra space for our mobility impaired shoppers are located near The Carvery and PretzelMania.

For any questions regarding facilities at Elizabeth City Centre, please visit our Customer Service Desk or contact us on 08 8255 3411.